Your booking contract is made with Iceland Discovery parent firm:
Hid íslenska nordurljosafelag ehf, Vallargerdi 4, 200 Kopavogur, Iceland. It is essential that upon receipt of our confirmation, you check the travel service details we have made and confirmed, and inform us immediately of any errors. Where this is not done, and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, we will not be responsible for any charges that may arise as a result of alterations that have to be made to the travel service booking.
TERMS OF PAYMENT
Iceland Discovery requires a non-refundable 15% deposit of the full amount of the travel service to confirm your booking. For programs where the amount does not exceed 150.000 ISK (Icelandic Krona), full payment is required upon booking. When the booking is made less than eight (8) weeks before the beginning of the program, the total amount has to be paid in full.
If you have had multiple payments, the full amount shall reach Iceland Discovery at least eight (8) weeks prior to the beginning of the program. In case of further delays on payments, Iceland Discovery reserves the right to treat this as a cancellation and withdraw its confirmation of the services. Payment for your travel service can be made via international bank transfer or using a credit card (VISA, MasterCard, American Express, Discovery, Diners, and JCB) or debit card (Maestro and VISA Electron). Please ask for instructions.
• Where payment is made by credit card, we reserve the right to pass on the appropriate 2% processing charge (VISA, MasterCard). 3,5% of American Express, Discovery, Diners, and JCB, when your deposit and balance payments are made.
• When payment is made by bank transfer in foreign currency (EUR, GBP or USD), each payment (if there are multiple payments) is subject to the exchange rate provided by Iceland Discovery on the issuing date of the invoice.
VALIDITY OF PRICES
Iceland Discovery uses different local suppliers to put up your itinerary. Rates we quote are based on current list prices for those suppliers in ISK. Iceland Discovery will notify The Client as soon as possible in case of any price increase before the whole program is confirmed.
All prices given to The Client are displayed including VAT and all other taxes unless stated differently in the confirmation email.
After the final invoice has been issued, the price given to the client is fixed and guaranteed unless given in a foreign currency (see below).
Any program quoted in a foreign currency is subject to exchange rate fluctuation. If no proof of payment is given to Iceland Discovery within one week (7 days) after the issue of the invoice, Iceland Discovery reserves the right to send a new invoice based on a new exchange rate.
CANCELLATIONS FROM THE CLIENT
Clients wishing to cancel their booking must notify Iceland Discovery in writing immediately. You will receive a prompt refund of the amount paid (excluding any amendment charge if there are any) less the cancellation fees specified below.
20% of the price of your tour is non-refundable, this percentage reflects our cost of booking and preparing your tour.
• Up to 45 days prior the beginning of your program: 20% of the full amount of your the travel service.
• 14 to 44 days prior to the beginning of your program: 50% of the full amount of your the travel service.
• Less then 13 days prior to the beginning of your program: 100 % cancellation fee.
Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee according to above rules for those cancelled passengers.
Iceland Discovery strongly recommends you obtain trip cancellation and delay insurance as well as baggage loss and damage coverage prior to departure.
AMENDMENTS BY THE CLIENT
We will do our utmost to assist you in amending your travel service arrangements after booking, but cannot guarantee that this will be possible. You will be responsible for any charges (whether made by us or the suppliers of the various travel service components) that result from such amendment.
CANCELLATIONS FROM ICELAND DISCOVERY
Iceland Discovery reserves the right to cancel any trip prior to departure for reasons that may include, but are not restricted to, unforeseen or unexpected equipment failure, adverse climatic conditions, road closures and other human or natural occurrences beyond Iceland Discovery’s control.
Any trip cancelled by Iceland Discovery as in the clause above will result in 100% of funds paid being refunded.
AMENDMENTS BY ICELAND DISCOVERY
Due to the nature of our holidays it may be necessary for us to make changes to your itinerary, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date of any changes.
In all arrangements involving third parties Iceland Discovery act only as the agent of the Client and no liability of any kind whatsoever shall be attached to Iceland Discovery in connection with or arising from such arrangement with a third party. Iceland Discovery will not be responsible for loss, damage or injury to any person or their property, howsoever caused. This text is amended from time to time. Make sure you have the latest revision and review periodically.